The opportunity
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
What you'll do
Develop and execute proactive community engagement strategies across: Coursera's organic social channels, including LinkedIn, Instagram, Threads, TikTok, YouTube, Facebook, X, and emerging community surfaces like Reddit to grow brand visibility and deepen learner connection
Manage Coursera's community voice across social platforms by responding to: high-priority learner comments, mentions, repost opportunities, and engagement moments, while coordinating with agency support for general comment response
Identify community trends, learner needs, sentiment shifts, and emerging: platform behaviors, then translate findings into actionable recommendations for social content, campaigns, and audience engagement strategy
Build and maintain a learner story pipeline by identifying learners with: compelling outcomes or experiences, conducting thoughtful outreach, and coordinating follow-up with relevant internal partners
Partner with Learner Support, Social, Brand, Content, PR/Comms, Legal, and: agency teams to escalate sensitive issues, align on messaging, and ensure community interactions reflect Coursera's brand and values
Track and report on community engagement, proactive outreach, learner story: sourcing, sentiment, and recurring themes to measure impact and inform ongoing strategy
What they're looking for
- + years of experience in community management across major social platforms: such as LinkedIn, Instagram, TikTok, YouTube, Facebook, Threads, Reddit, or X
- Experience using social media management, social listening, or reporting: tools to monitor engagement, sentiment, and audience trends, and to source customer stories for marketing purposes
- Experience building proactive community engagement programs that go beyond inbound response management
- Experience navigating sensitive customer or community issues with sound: judgment, empathy, and clear escalation practices
