The opportunity
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe users with the best support experience possible.
What you'll do
Deliver exceptional Stripe experience by efficiently and accurately resolving: issues across social media platforms (e.g., X, LinkedIn, Facebook, and others)
Help resolve issues that are escalated via social media, including technical: product questions, and work to prevent those issues from happening again
Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk),: serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset
Coordinate executive escalations from Stripe's leaders with other teams
Contribute to and manage new programs focused on improving the Stripe user experience
Identify operational process gaps and initiate continuous improvements to: accelerate global scale while delivering an exceptional experience for Stripe users
What they're looking for
- You have experience with social media support or an interest in resolving: user issues through those channels (e.g., Twitter, LinkedIn, Facebook).
- You have prior experience in customer support and external user-facing operations.
- You have a user-first mindset and are energized by the challenge of solving: difficult problems, leveraging a process-oriented approach and a curiosity for technical products.
- You have excellent communication skills, both written and verbal.
- You excel in analytical thinking and problem solving.
- You have a process-oriented mindset and ability to get things done.
- You enjoy working in an in-office environment with strong cross-team collaboration and support.
- You are able to prioritize and enjoy working in a quick-moving environment.
