The opportunity
The Innovation Architect sits within Miro's Professional Services organization, specifically inside the MOST (Miro Optimization Services & Training) program. MOST is Miro's subscription-based PS offering for enterprise customers.
What you'll do
Own the solution roadmap for a portfolio of MOST accounts: run structured discovery, map the customer's operating model, and design a sequenced 240-hour plan tied directly to their business outcomes
Architect end-to-end Miro implementations covering workspace governance,: access models, naming conventions, and lifecycle management for organizations operating at scale
Lead AI workflow advisory as a core workstream: diagnose collaboration inefficiencies and build intelligent, automated solutions using Miro's AI capabilities and adjacent platform integrations
Facilitate executive and cross-functional working sessions including Agile: planning, design thinking, strategy, and innovation workshops
Drive adoption through change management: stakeholder alignment, communication planning, phased rollouts, and hands-on coaching on Miro best practices
Track progress against defined outcomes across the full subscription: lifecycle, surface risks early, and adjust the plan as priorities shift
What they're looking for
- Contribute reusable delivery assets (templates, frameworks, playbooks) that: raise the consistency floor across PS and reduce time-to-value for future engagements
- + years in consulting, change management, Agile transformation, or: professional services supporting enterprise organizations
- Experience leading structured discovery with VP-level and above stakeholders: and turning ambiguous findings into a clear, prioritized plan
- Working knowledge of collaboration governance: workspace architecture, access models, naming conventions, and lifecycle management at enterprise scale
