The opportunity
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's…
What they're looking for
- Foster customer advocacy and represent the voice of the customer with: internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
- Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.
- Have 7+ years of experience in a Solutions Engineer (or similar) role,: managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
- Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.
