The opportunity
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's…
What they're looking for
- Foster customer advocacy and represent the voice of the customer with: internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
- Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.
- Have 7+ years of experience in a Solutions Engineer (or similar) role,: managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
- Are fluent in both Japanese and English, as this is essential for partnering: with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.
