The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Understands multiple perspectives on a topic or situation, and able to: evaluate and present multiple options for addressing a problem
- Can be brought to engage more with senior stakeholders and to collaborate: cross-functionally, with help from management
- Displays an ability to handle a larger volume of cases without negatively: impacting the quality of the interaction & the resolution
- Proactively anticipate and identify opportunities to enhance the user: experience, and with the support of management, offers tailored solutions and recommendations that go above and beyond their expectations, and ensuring a seamless and memorable experience throughout their interactions with Airbnb