The opportunity
Samsara is looking for a Business Operations analyst to play a critical role in scaling our post-sales organization — spanning renewals and customer success. The role includes being the expert on critical data sources, weaving that data into analysis that drives insights across the post-sales business.
What you'll do
Own analytics and trend reporting for an assigned segment or workstream: within renewals and customer success (for example, the long-tail/at-scale customer base), serving as the go-to analyst for leadership and frontline managers on that area.
Extract and reconcile data across Salesforce, financial systems, and customer: success platforms, resolving discrepancies and transforming complex datasets into reliable, decision-ready analysis.
Design post-sales processes and drive adherence across the renewals and CS: teams — monitoring compliance, flagging drift, and partnering with team leads to close gaps.
Build and maintain reporting on utilization, product adoption, and expansion: for the existing customer base to inform retention and growth strategy.
Partner with Sales Strategy, Business Operations, Finance, and Customer: Success leadership to translate data into recommendations that improve renewal rates, reduce churn, and grow revenue retention.
Support quarterly/annual reporting on post-sales performance: bookings, pipeline health, and key trends — for business reviews and leadership presentations.
What they're looking for
- + years in management consulting, Sales/Business Operations, financial: analysis, or another highly quantitative role
- Comfort working with large datasets to build models, run analyses, and surface trends
- Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack
- Post-sales experience (renewals or customer success) a plus, not required
- Experience designing or driving adoption of operational processes a plus
- Strong written and verbal communication, including comfort influencing stakeholders without direct authority
- Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment