The opportunity
Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale.
What you'll do
Okta administration: Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management. Build and maintain clean integrations that make access management seamless and scalable.
Automation development: Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations. Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.
IT support: Resolve helpdesk tickets, troubleshoot network issues, and: support A/V setup for meetings and events. You will own day-to-day support alongside larger initiatives, looking for repeatable patterns that can be automated or improved.
User account management: Perform provisioning and deprovisioning as part of onboarding and offboarding workflows. Ensure access is accurate, timely, secure, and aligned to business needs.
Infrastructure improvement: Identify and implement enhancements to Pendo’s IT infrastructure, tooling, and processes. Focus on improvements that make systems more reliable, secure, and scalable over time.
SaaS tool management: Manage and optimize tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom. Identify rightsizing opportunities and take action to reduce unnecessary SaaS spend.
What they're looking for
- Mac experience: Collaborate with the team to enhance and maintain the employee Mac experience, while supporting a fleet that is primarily Mac with some Windows devices. Help improve the systems and processes that make device support more effective.
- Cross-functional communication: Keep stakeholders informed through clear documentation, proactive updates, and direct written communication. Translate technical concepts into practical guidance for non-technical partners.
- + years of hands-on IT engineering experience in a SaaS or technology: company, with direct experience rolling out, maintaining, and supporting expanding IT infrastructure.
- Deep experience with Okta administration, including SSO, SCIM provisioning,: Okta Workflows, and account lifecycle management.
