The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Manage maintenance operations across multiple buildings, each supported by in-house maintenance technicians.
Lead, monitor the performance, and coach the maintenance team, developing: their troubleshooting skills to move beyond basic part replacement. Act as the first line of defense for complex issues, teaching technicians to use data and diagnostic tools to identify root causes.
Ensure each building is adequately staffed and properly equipped to meet: operational needs, with a focus on future-proofing skills for robotics and automation.
Develop and implement systemic maintenance reporting and escalation: protocols. Ensure clear visibility into equipment status, severity levels, and resolution timelines to prevent unexpected downtime.
Oversee maintenance ticketing systems to track and resolve issues: efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues.
Implement Standard Work procedures for maintenance technicians to ensure: consistency and accountability across all sites.
What they're looking for
- Ensure the smooth, ongoing operation of all facilities in the region,: prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations.
- Perform and monitor preventive maintenance on Powered Industrial Trucks: (PITs), advanced conveyor systems, and future automation equipment/robotics.
- Implement a predictive maintenance strategy, leveraging data analysis to: identify and escalate potential issues before they affect operations. Take ownership over ensuring the facilities and equipment are supporting shared operational goals.
- Manage the financial side of maintenance operations, ensuring accountability: for spending and tracking expenditures against the region’s maintenance budget.
