Sr. Manager, Technical SolutionsActive

Databricks
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The opportunity

Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on…

What you'll do

  • Build and manage a team of Technical Solution Engineers

  • Provide coaching and mentorship to the engineers

  • Identify and implement process improvements to meet or exceed regional performance KPIs.

  • Establish training plans and subject matter expertise within the team.

  • Drive support escalations and establish cross-functional collaboration to manage and resolve issues.

  • Be a player-coach and provide technical leadership to the regional support team.

What they're looking for

  • Coordinate with Sales and field teams to address account-level concerns and: drive adoption and usage of the Databricks platform.
  • Define quarterly goals and track them to completion to drive team growth and personal development.
  • Scale the organization by developing processes and guidelines that promote operational efficiency
  • Demonstrate a true sense of ownership and coordinate action items with: engineering and escalation teams to achieve timely resolution of customer issues.