The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).
Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.
Adoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.
Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.
Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.
Cross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction.
What they're looking for
- Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.
- Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.
- Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.
- IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner: Access, Access Gateway, and Universal Directory.
