The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Consumer Banking: Consumer Banking builds financial products for the millions of employees paid through Gusto, anchored to Gusto Wallet — spend accounts, savings goals, paycheck splitting, and on-demand access to earned wages. Because Gusto runs payroll, the team sits at the source of income itself, helping workers smooth cash flow between paychecks, save automatically, and avoid predatory alternatives like payday lenders and overdraft fees. One of the fastest-growing engines in Gusto Banking, it moves at a startup pace while incubating 0→1 foundational technology in a regulated space where trust, reliability, and craft are everything.
Gusto Money: MoneyOS is the team within Gusto Money focused on helping small: businesses better understand, manage, and improve their financial position. This is an especially exciting moment for the team. The space is still taking shape, which means there’s real room to define the product, the patterns, and the customer expectations. MoneyOS works at the intersection of product strategy, financial systems, customer trust, and emerging AI-native ways of building—making it a strong fit for a designer who wants to have outsized influence on both what we build and how we build it.
HR Experiences (HRX): HRX helps small businesses get expert HR help right inside the product — a customer simply says what they need, and Gusto takes the action, answers the question, or brings in a human expert when the stakes are high. You'll design AI-native experiences across a two-sided service — the everyday self-serve moments, the AI that guides and does the work, and the human HR experts who step in when it matters most — so it all feels like one Gusto, in a domain where judgment and trust matter enormously.
Own design end to end in your domain: from framing ambiguous problems to shipping high-craft, accessible experiences that hide the underlying complexity from customers.
Shape goals, priorities, and roadmap in partnership with your PM and: engineering lead, balancing customer trust, business value, and technical realities.
Translate ambiguous, often 0→1 strategy into clear scopes, flows, and: interaction patterns — including patterns that don't yet exist at Gusto.
What they're looking for
- Design the experience of AI thoughtfully: representing uncertainty, surfacing errors gracefully, preserving customer agency, and knowing when a human should step in.
- Ground your decisions in customer insight, leading or partnering on research,: competitive audits, and hypothesis-driven exploration in high-stakes, sometimes compliance-sensitive domains.
- Raise the craft and systems bar, evolving Gusto's design system where existing patterns fall short.
- Work in fast cycles and use AI tools in your own practice: set a clear target, prototype and ship real things to customers, and let what you learn sharpen the direction.
