The opportunity
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
What you'll do
Set product strategy and roadmap for Comms Plat, connecting customer needs,: business priorities, and technical opportunities.
Help modernize Affirm’s comms infrastructure and build shared capabilities: that support more consistent experiences across transactional and marketing comms.
Lead complex platform initiatives from strategy through launch and adoption,: working closely with Engineering and cross-functional partners.
Build strong relationships across Affirm so communications needs for new: products, markets, and customer journeys are understood early and reflected in platform plans.
Shape channel, platform, and partner strategy, including thoughtful: build-versus-buy decisions across the communications ecosystem.
Make clear tradeoffs across customer experience, reliability, scalability,: cost, regulatory requirements, and speed.
What they're looking for
- Define meaningful measures of success and use customer, product, operational,: and business signals to guide priorities and investment.
- + years of product management experience, or equivalent experience, with a: track record of leading complex products or platforms.
- Experience building platform or other technically complex products. Comms or: messaging experience is helpful, but not required.
- Strong product judgment and the ability to turn complex, ambiguous problems: into a clear strategy and actionable roadmap.
