The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Own execution and business outcomes across CCO-level programs, including: go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.
Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
Coordinate senior stakeholders across Sales, Customer Experience, Product,: Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.
Surface stalled work, unowned risks, and slipping timelines so the CCO has a: reliable, real-time view of the portfolio.
Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
Drive follow-through from executive meetings by tracking decisions and action items to completion.
What they're looking for
- Track program health using data, connect execution to retention, expansion,: adoption, and ARR outcomes, and communicate executive-ready narratives.
- Build shared standards for tracking, reporting, and handoffs, and iterate: plans with functional leaders based on field feedback.
- Experience leading complex, cross-functional strategic programs at the: executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief.
- Experience in Customer Experience, go-to-market, or revenue-facing functions: such as Customer Success, Renewals, Sales, or Revenue Operations, with fluency in retention, expansion, and adoption motions and how they contribute to ARR.
