The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Design, build, and operate AI-powered Growth experiences across onboarding: and lifecycle engagement, with a focus on conversational and communication-driven product surfaces.
Own the technical strategy and implementation for an AI Voice Agent that: helps onboard customers, including the product workflows, backend integrations, safety controls, and evaluation loops needed to make the experience reliable in production.
Build and scale AI-driven email systems across the funnel including: generation workflows, orchestration, experimentation, quality controls, and iteration based on product feedback and business outcomes.
Partner closely with Product, Data, Design, Marketing, and Platform teams to: understand customer pain points, identify Growth opportunities, prototype quickly, and ship improvements that move acquisition, activation, and conversion metrics.
Design reliable APIs, backend services, and frontend experiences that support: personalized onboarding, communications, workflow automation, and other customer-facing Growth journeys.
Establish strong engineering patterns for applied AI development, including: prompt design, tool integration, evaluation-driven iteration, observability, and safe rollout practices.
What they're looking for
- Help the team make good long-term architectural decisions around: conversational systems, outbound communication workflows, and the supporting platform capabilities they depend on.
- Mentor other engineers and raise the bar on technical execution, product: quality, and responsible use of AI across the team.
- Successful applicants typically have 8+ years of software development: experience building and shipping customer-facing product experiences at scale.
- Experience building full-stack systems, including frontend applications,: backend APIs, and production services with clear ownership after launch.
