The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Work closely with Engineering, Product Management, QA, Support, and members: of the Information Development team.
Prioritize documentation work across concurrent initiatives to meet release dates.
Create end-to-end feature documentation for multiple engineering teams. These: include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides).
Develop comprehensive product expertise through hands-on engagement to ensure: documentation accuracy and alignment with customer workflows.
Become an expert in the Information Development team’s guidelines, processes, and tools.
Identify scope for improvement and suggest enhancements, including the use of: Generative AI tools to increase productivity.
What they're looking for
- Analyze customer feedback before and after delivering documentation to: enhance content depth, quality, and relevance.
- + years writing documentation for Cloud or Enterprise products.
- Tools/Technologies: Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.
- AI Tools : Hands-on experience with Generative AI tools to enhance: documentation quality and workflow productivity.
