The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Plan, write, and run post-purchase email programs that grow revenue from: customers who already have the kit (upsell, upgrades, accessories, referrals, and similar)
Use targeting, testing, and reporting to improve conversion and scale those programs over time
Support launches of new offers and products as they become available, with a: focus on attach, upgrade, and expansion
Report on conversion, revenue, and related metrics
Support other customer communications as needed, including plan and price: changes, terms of service, and new-country launches
Bachelor’s degree in marketing, business, communications, journalism, economics or a related field
What they're looking for
- + years of experience in lifecycle marketing, CRM, growth, or consumer: communications, with owned programs that drove measurable upsell, upgrade, and retention outcomes
- Hands-on experience building automated, trigger-based lifecycle emails: targeting, cadence, A/B testing, and reporting
- Demonstrated ability to write customer-facing copy
- Comfort owning experiment design and commercial metrics (conversion, mix,: incremental revenue/ARR, unsubscribe and complaint cost)