The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Drive Operational Readiness & Process Excellence: Monitor readiness metrics, identify risks/gaps, and lead process/system improvements that enable response efforts.
Build Cross-Functional Networks & Enablement Capabilities: Partner deeply with internal teams to improve account handoffs, information flow, and execution during crises.
Data Analytics & Insights: Gather, analyze, and present data on response performance, customer needs, risk trends, and operational bottlenecks to support high pressure decision-making.
Support Engagement Strategies: Develop and refine external engagement frameworks, onboarding processes, and long-term relationships.
External Stakeholder Interface: Serve as a point of contact with emergency response stakeholders around the globe to understand operational requirements, technical constraints, and mission-critical objectives.
Advocate for Customer Needs Internally: Translate field insights into actionable improvements for Starlink products and services that enhance response capabilities during disasters and emergencies.
What they're looking for
- Bachelor’s degree OR high school diploma/equivalency certificate with 3+: years of professional experience in emergency/crisis response.
- + years of consulting, project management, or crisis response coordination experience.
- + year of experience in a customer/external-facing role.
- + years of experience with data analysis, reporting, or performance metrics: (Excel modeling, dashboards, etc.).
