The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing in Brazil
Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners
Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation
Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips
Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable
Own past-due balances and unapplied cash on assigned work until fully reconciled
What they're looking for
- Communicate with Portuguese-speaking customers and internal teams to resolve issues
- Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask
- Identify and improve inefficient processes to streamline future orders
- Bachelor’s degree; OR 2+ years of professional experience in operations,: customer support, or process coordination
