The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for one or multiple customer segments: within the Aviation vertical, owning responsibilities from contract signature onwards including onboarding, various account management tasks, and supporting efforts for long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
Delivering impeccable customer service to the enterprise team and customers: in the Aviation vertical, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow our enterprise business
Retaining and growing the value of Aviation accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on: or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
What they're looking for
- Identify and lead implementation of process and system enhancements to: improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
- Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience
- + years of consulting or project management experience
- + year experience in a customer-facing role
