The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a portfolio of enterprise customers,: owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on: Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
Defining, standardizing, and streamlining processes, enabling these custom: solutions to scale across the business
Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow the enterprise business
Retaining and growing the value of accounts in both hardware and service revenue
What they're looking for
- Act as an extreme owner of assigned accounts to realize forecasted revenue on: or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identify and lead implementation of process and system enhancements to: improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
- Bachelor's degree; OR high school diploma/equivalency certificate and 10+: years of professional business development, operations, engineering, or account management experience
- + years of consulting or project management experience
