The opportunity
The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the Support Programs team ensures we…
What you'll do
Partner closely with Support leadership and cross-functional stakeholders: throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization
Seamlessly transition from strategy to execution, by defining objectives,: facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans
Facilitate alignment, resolve ambiguity, and unblock dependencies across: internal teams and cross-functional stakeholders
What they're looking for
- + years of experience in strategy and operations, consulting, and/or program management
- Experience working in highly cross-functional settings, and in a role that: spans strategy, analysis, and operations in a fast-paced environment
- Strong program management skills with experience managing end-to-end: execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
- Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
- Excellent written and verbal communication skills, with the the ability to: articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
- Ability to manage multiple stakeholders with varying priorities and drive: creative solutions and commitment to a shared goal
- Experience with tools for tracking and reporting progress such as dashboards,: project trackers, or internal documentation platforms
- An interest in digging into the details of products and processes to improve: the experience of our users and internal teams alike
