The opportunity
Strategy & Operations, Senior Manager Location: London or Manchester About the team The S&O function works collaboratively across the business with teams like finance, marketing, merchant partners, sales, and our account management teams. Working in this function requires…
What they're looking for
- Strategic Thinking & Commercial Acumen: Ability to set a multi-year vision, balance short-term delivery with long-term scalability, and translate data into commercial recommendations with clear business cases.
- Process Design & Operational Excellence: Strong skills in mapping processes, spotting inefficiencies, and applying best practice in onboarding, CRM or partner experience.
- Change Management & Delivery: Track record of leading change across multiple teams, resolving complex cross-functional challenges, and driving adoption of new ways of working.
- Communication & Influence: Confident, adaptable communicator who can build trust with senior stakeholders and resolve conflict across teams; comfortable with ambiguity in a fast-paced environment.
