The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Scaled Account Management Innovation: Championing a "one-to-many" mindset by designing and implementing automated, low-touch, and self-service solutions to support merchants serviced through our Pool Account Management teams.
Design Thinking & AI Integration: Applying design thinking principles to re-imagine our systems and processes, with a strong emphasis on leveraging AI and automation to solve complex problems and create scalable workflows.
Global Program Development and Adoption: Helping to shape and design our global Pool Operating model programs, ensuring that the tools and processes once piloted can be scaled and adopted by all account teams.
Cross-Functional Advocacy: Acting as the voice of the Pooled Account Manager internally, ensuring that their needs and challenges are understood and addressed in the design of internal processes and programs.
Global Pool leadership team: part of the global pool operating model leadership team, working side by side with a small group of senior commercial leaders
years of experience in a combination of a client-facing and business: operations role such as Account Management, Sales/Business Operations, or Business Development, with a demonstrated focus on scaled or pooled customer segments.
What they're looking for
- Strong background in program or project management, with a proven ability to: lead complex, cross-functional initiatives from concept to execution and adoption.
- A deep understanding of design thinking principles and experience applying: them to solve business problems, particularly in the context of systems and process design.Experience designing with and implementing AI, automation, and CRM tools (e.g., Salesforce, or similar) and a passion for leveraging technology to drive efficiency and scale.
- Excellent analytical and data-driven decision-making skills, with the ability: to translate data into actionable insights and measure the impact of your initiatives.
- Exceptional communication and senior stakeholder management skills, with the: ability to influence and drive decision making; collaborate effectively with a wide range of cross-functional teams.
