The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Lead and supervise an international team of analysts and senior analysts: handling post-billing communications, invoice portal processing, and issue remediation.
Oversee daily order management, billing, and communications to ensure timely: invoicing, precise contract provisioning, and rapid issue remediation while holding the team accountable to key SLAs.
Serve as an escalation point for billing, collections, and order management: inquiries, delivering timely resolutions for both internal stakeholders and external customers.
Review and validate customer contracts across multiple internal systems to: maintain data integrity and accurate financial reporting.
Execute and own SOX-compliant month-end reconciliations for billing and: provisioning, ensuring full data completeness and accuracy.
Coordinate and fulfill audit deliverables for internal/external auditors and: tax consultants during quarterly and annual reviews.
What they're looking for
- Drive continuous operational improvements, participate in system enhancement: initiatives, and lead new process implementations.
- Onboard, train, and mentor team members to maintain high operational standards across the team.
- + years experience in a billing operations role
- Experience with Salesforce
