The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
A tool to automatically check a GitLab Omnibus install for known issues
A solution to capture the state of a customer’s server for easier troubleshooting
A tool which turns log files into interactive tables to easily sort and filter columns
A functionality to ChatOps to make it easier to identify user accounts on GitLab.com
Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve: their issues via Zendesk tickets, merge requests, email and video conferencing
Collaborate with our Product , Development , Infrastructure , Customer: Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
What they're looking for
- Create and update documentation based on customer interactions
- Collaborate with Support team members (through Pairing Sessions ) and other: GitLab team members (for example: as a Support Stable Counterpart )
- Participate in regular rotations for weekday and weekend on-call coverage: (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
- Participate in our hiring processes by reviewing applications and: assessments, and by participating in interviews.
