The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Accessible support that’s easy to find
Faster resolution, preferably first time
A team that’s there for them in times of urgent need
Support that’s built around them
Provide courteous and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
What they're looking for
- Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Utilize available resources to research and troubleshoot problems effectively
