The opportunity
SumUp's Risk & Fraud Operations team sits at the heart of protecting millions of small businesses and consumers who rely on our financial products every day. As we scale our Consumer offering across Europe, the demands on our Transaction Monitoring function are growing — and so…
What you'll do
Lead, coach, and develop a team of ~10 Transaction Monitoring analysts,: supporting their performance, growth, and day-to-day work
Monitor team KPIs and take action on gaps: including fraud detection rates, case resolution times, SLA adherence, and customer impact metrics
Review complex cases and guide the team on resolution approaches, ensuring: regulatory deadlines are consistently met
Identify and drive process and automation improvements within Transaction: Monitoring, working closely with cross-functional teams to move initiatives forward
Conduct regular one-to-ones, performance reviews, and team check-ins to build: engagement, reduce attrition, and support career development
Experience working in Transaction Monitoring, fraud operations, or a related: financial services or banking environment, with a solid understanding of how monitoring works across different product domains.
What they're looking for
- A track record of leading or supervising a team in an operations or: customer-facing setting, with the ability to coach and develop people at different stages of their careers.
- Strong analytical mindset with the ability to interpret performance data,: spot trends, and take action quickly.
- Comfort working with tools such as CRM systems (e.g. Salesforce), payment: platforms, and reporting tools used for team performance management.
- A leadership style that's grounded, empathetic, and pragmatic: someone who leads by example and brings people along with them.
