The opportunity
You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.
What you'll do
Champion metrics-driven analysis to continuously assess and optimize team: performance, with a strong focus on automation
Leverage automation to streamline data reporting and deliver timely,: data-driven insights to management/key stakeholders
Utilize data as a core tool for guiding people management strategies and optimizing team productivity
Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
Manage capacity and scheduling, dividing and assigning work between team members.
Lead independent discussions with TechOps, Engineering and XFN Partners to: unblock complex reconciliation issues.
What they're looking for
- Been performing well in your current role for a minimum of 12 months**
- + years experience and at least 1-2 + years experience leading operations teams
- SQL, Data Analysis and Payments Reconciliation Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others.
