The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Act as a technical advisor to 3 primary enterprise accounts, ensuring: successful product adoption and effective usage of the Datadog platform.
Lead enablement and adoption sessions across core product areas tailored to: your customer’s architecture and business needs.
Analyze customers’ IT Operations environments and workflows to recommend: configuration, product usage, and performance improvements.
Deliver technical business reviews, health checks, and account maturity: assessments, contributing to customer QBRs with impactful recommendations.
Escalate product issues appropriately and advocate for your customers’ needs: with Datadog’s Product and Engineering teams.
Create executive-level summaries and insights that tie platform usage to business outcomes.
What they're looking for
- Participate in internal TAM strategy sessions and contribute to team learning: through feature presentations, case studies, or best-practice sharing
- You have 2+ years of experience in a technical customer-facing role (TAM,: Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
- You’re confident with at least two public cloud platforms (e.g. AWS, Azure,: GCP) and have hands-on experience with infrastructure or application monitoring.
- You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
