The opportunity
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers,…
What you'll do
Provide a gold standard experience to your assigned accounts' key stakeholders
Work with the wider Operations team to provide current state, resources, and: knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long-term user relationships that grow loyalty to Stripe and Stripe products
Work cross-functionally both internally and within your user's organizations: to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
Work closely with Account Management and other user-facing teams as part of a: larger effort to support users on Stripe
Lead user-facing meetings both in person and through video chat
What they're looking for
- + years of experience in enterprise-level client-facing work
- Demonstrated expertise supporting billing companies, usage-based, and hybrid: monetization models; invoicing; revenue recovery; tax; revenue recognition; and the technical and operational challenges of scaling billing infrastructure.
- Strong product sense and energized by the challenge of solving difficult user-related problems
- Strong written and verbal communication skills
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and ability to explaining API concepts to Stripe's largest and most technical customers
- Proficient in SQL and comfort building complex queries
- Familiarity using AI coding agents to solve problems