The opportunity
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunities to help businesses deliver more value to their customers,…
What you'll do
Provide a Gold Standard Experience to key stakeholders at your assigned accounts
Work with the wider Operations team to share current-state information,: resources, and knowledge, enabling teams to deliver a Gold Standard Experience through support channels, external documentation, and product or feature feedback and development
Build long-term user relationships that strengthen loyalty to Stripe and Stripe products
Work across Stripe and users’ organizations to develop and implement: operational solutions involving fraud, disputes, declines, product adoption, global expansion, and other areas
Partner closely with Customer Success and other user-facing teams to support Stripe users
Lead user-facing meetings in person and by video
What they're looking for
- At least 3 years of experience in enterprise-level, client-facing work in the Greater China Region
- Business-level spoken and written Mandarin Chinese is required because this: role leads user meetings and handles technical, operational, and written communications with Mandarin-speaking users in the Greater China market.
- Strong product judgment, written and verbal communication skills, and a drive to solve complex user problems
- Ability to lead complex integration conversations in a consultative and: proactive manner, build trusted client relationships, and engage in business and technical conversations at multiple levels of an organization
- Familiarity with application programming interfaces (APIs) and Structured: Query Language (SQL), including the ability to explain API concepts, build basic SQL queries, modify more complex queries, troubleshoot technical issues, and work effectively with technical teams
- An operations-focused approach, with the ability to identify and remove: process friction while building processes that can scale
- Experience managing small: to medium-scale projects
- Strong organizational skills and the ability to work independently
