The opportunity
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What you'll do
Deliver exceptional Stripe experience by efficiently and accurately resolving: issues across social media platforms (e.g., X, Linkedin, Facebook, and others)
Help resolve issues that are escalated via social media, including technical: product questions, and work to prevent those issues from happening again.
Partner with internal teams across Stripe (e.g., Comms, Incident Ops, Risk),: serving as the ultimate escalation point for high-stakes user issues and proactively initiating incident reports with a user-first mindset.
Coordinate executive escalations from Stripe’s leaders with other teams
Contribute and manage new programs focused on improving the Stripe user experience
Identify operational process gaps and initiate continuous improvements to: accelerate global scale while delivering an exceptional experience for Stripe users.
What they're looking for
- Be part of building a brand new team and operational culture for Stripe
- You have 2 - 5 yrs of experience with social media support and/or an interest: in resolving user issues through those channels (eg. Twitter, Linkedin, Facebook)
- You have prior experience in customer support and external user facing operations.
- You have a user first mindset and are energized by the challenge of solving difficult problems
