The opportunity
The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact…
What you'll do
Redesign and optimize customer workflows across the Discover–Define–Deliver: lifecycle, leveraging Miro’s AI capabilities
Guide customers in adopting AI-driven ways of working, including prompt: engineering and automation opportunities
Recommend integration strategies that drive alignment, efficiency, and business impact
Support customers in integrating Miro with their ecosystem using APIs,: integrations, and other technical capabilities
Monitor platform health, engagement, and usage patterns to proactively: identify opportunities for deeper adoption
Help reduce tool fragmentation and enable teams to work more effectively within Miro
What they're looking for
- Equip internal champions with strategies to scale adoption across teams, regions, and departments
- Support Centers of Excellence (CoEs) in establishing governance, best: practices, and scalable deployment models
- Lead organizational change initiatives to position Miro as a strategic platform for innovation
- Partner with Customer Success Managers to deliver impactful Quarterly: Business Reviews (QBRs), translating platform data into actionable insights and measurable ROI
