The opportunity
The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to…
What you'll do
Guide customers in designing and evolving AI-driven workflows across the: Discover–Define–Deliver innovation lifecycle.
Recommend and architect integration strategies and automation opportunities: utilizing Miro’s API, WebSDK & MCP that drive alignment, speed and business value.
Provide guidance on embedding Miro into the customer’s existing systems and ways of working.
Proactive Technical Optimization Monitor platform health, engagement, usage patterns and feature adoption.
Deliver proactive, insight-driven recommendations to deepen adoption of: Miro’s core and emerging AI capabilities.
Change Management & Scaling Equip internal champions with strategies to: scale adoption across departments, regions and teams.
What they're looking for
- Support customer Centers of Excellence (CoEs) with guidance on best: practices, governance and deployment at scale.
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
- Strategic Alignment & Continuous Improvement Co-facilitate Quarterly: Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
- Provide adoption reporting and business outcome analytics to inform ongoing strategy.
