The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Technical Content Management & Data-Driven Optimization
Content Creation & Maintenance: Actively create, edit, and publish high-quality technical content (e.g., Knowledge Base Articles, video scripts, verified community responses) related to complex product issues and features in their area of expertise.
Case Deflection Analysis: Analyze data on top case drivers and identify opportunities for knowledge base articles to assist with customer self-service and reduce cases in these high-volume areas.
Accuracy Verification & Auditing: Conduct rigorous technical audits of existing support content to ensure 100% accuracy, alignment with product features, and adherence to content standards.
Content Optimization & AI Structuring: Structure and refine content for clarity, search, and LLM visibility. Ensure content is well-formed for efficient consumption by Large Language Models (LLMs) and other AI systems.
AI Prompt & Citation Optimization: Review AI prompts and validate responses, aggressively improving knowledge base articles as needed to increase AI citation share and accuracy.
What they're looking for
- AI Tooling & Knowledge Automation
- AI Tool Development: Design, build, test, and deploy applications or tools that support Knowledge Management (KM) best practices using Okta's AI platform to assist with productivity, repetitive tasks, or analysis. Create all supporting documentation for these tools.
- AI Agent Ideation: Proactively identify opportunities for AI Agents that can assist with or automate knowledge tasks.
- AI Quality Validation: Review questions and answers from AI tools, such as our web chat agents. Rate and validate the outputs, providing improved, expertly crafted answers when appropriate to train and enhance the system.
