The opportunity
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
What you'll do
Become the global expert on Alerting & Monitoring within the Technical: Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
Own investigations into alert-related escalations, identifying root causes: across metric behavior, configuration edge cases, and backend evaluation logic.
Collaborate with Product and Engineering to flag inconsistent monitor: behavior, propose enhancements, and ensure alignment with user expectations.
Develop scalable diagnostics, reusable response strategies, and field-ready: resources to shorten time to resolution.
Lead enablement efforts, from async training to live office hours, ensuring: that Solutions teams worldwide understand Datadog’s alerting system.
Experienced in debugging alert misfires, delayed or missing notifications,: noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.
What they're looking for
- Comfortable interpreting how data aggregation, gaps, or late points affect: alert evaluation and incident response.
- Confident navigating APIs, tagging strategies, downtime configurations, and: best practices for scalable alerting.
- Passionate about helping customers reduce alert fatigue while increasing visibility into meaningful signals.
- Familiar with Datadog’s alerting system, from monitor types (metric,: composite, anomaly, logs, SLO, etc.) to thresholds, evaluation windows, and notification rules.
