Technical Implementation ManagerActive

ClickUp
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The opportunity

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.

What you'll do

  • Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans.

  • Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately.

  • Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs.

  • Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes.

  • AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy.

  • Support end-to-end onboarding and implementation of ClickUp for assigned: customers using established discovery frameworks, templates, and project plans.

What they're looking for

  • Translate functional and technical requirements into ClickUp solutions for: standard use cases under the guidance of more senior TAMs when needed.
  • Guide customers through setup, integrations, and change management: fundamentals, escalating complex scenarios appropriately.
  • Use AI-assisted workflows where appropriate to prepare for discovery,: summarize implementation decisions, and improve the speed and quality of customer follow-up.
  • Monitor health for your book of business, including utilization, key feature: adoption, and champion/stakeholder engagement.