The opportunity
Scale’s Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by centralizing planning, standardizing reporting, and driving consistent process execution across accounts.
What you'll do
Ensure project-level customer demand is captured accurately, consistently and: at the right level of granularity.
Own day-to-day monitoring and execution of Production Plan and Opportunity: Forecast; act quickly on demand changes.
Partner with Supply Ops to review the Production Plan weekly (PP, TCD,: historical productive hours) and drive forecasting accuracy and adjustments.
Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
Monitor account-level FTE budgets and employee spend; contribute to: cost/benefit analysis of staffing vs. revenue.
What they're looking for
- Stress-test staffing scenarios to provide early warnings on headcount risks: and to inform hiring / reallocation decisions.
- Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
- Ensure all revenue-generating opportunities are correctly logged in: Opportunity Ingest (Linear) and that scoping is consistent.
- Act as the owner for opportunities as they move through the ingest workflow —: expedite translation of demand signals into the forecast (Airtable / PP / OF).
