The opportunity
The AI orchestration of your wildest imagination.
What you'll do
Run the technical programs. Lead weekly office hours, monthly deep-dive: webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls
Own the enterprise Slack channel. Be the technical expert in the room: triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
Help with implementation. Jump into activation calls when a customer is: stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve.
Partner with other teams to build the playbooks. Reference workflows,: integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
Build advanced use-case templates, video tutorials, and technical: documentation that the Digital CS team can distribute in automated campaigns.
What they're looking for
- Build internal automations. When the CS team needs an n8n workflow to: automate something internally — health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs — you build it. Best dogfooding in the company.
- Drive retention through technical health. Identify accounts whose technical: setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
- Product Feedback Loop. Act as the voice of the scaled technical user.: Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.
- Location: Rights to work in Europe or willingness to relocate to Germany.
