The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Respond to technical client requests (email / chat / video call) on our fast: paced team while educating our clients on the use of the platform
Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
Participate in routine health check meetings with Premier Customers
Reproduce product and configuration issues and efficiently troubleshoot the: 700+ integrations that Datadog works with
Build out internal documentation and knowledge based articles
Drive product and engineering conversations based on customer needs and use cases
What they're looking for
- Work from a Datadog office 3: 5 days per week
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- A tinkerer with some programming experience and a basic knowledge of Linux
- Self-motivated, detail-attentive, and have a desire for continuous learning
