Technical Support Engineer 2Posted today

Remote · WorldwideBusiness

The opportunity

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

What they're looking for

  • Good knowledge of RESTful technology, previous work with APIs and ability to: understand and solve issues with cloud solutions.
  • Good understanding of protocols: encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus.
  • Skills in troubleshooting network connectivity issues, with an understanding: of TCP/UDP, and basics of SSL/TLS.
  • High competency in communicating complex technical issues to both technical: and non-technical audiences via phone or email mediums.
Technical Support Engineer 2 at Twilio | Role Match