The opportunity
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What they're looking for
- Experience providing ticket support.
- Experience providing live support: chat support, phone support, Zoom support or similar.
- Experience with using Knowledge Database tools to search databases, create: custom queries, and generate reports.
- A demonstrated history of customer focus and empathy, including the ability: to communicate complex issues to both technical and non-technical audiences.