The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Use your strong technical and diplomatic skills to address customer issues: and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support: personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
Collaborate with your teammates and the Twilio Product and Engineering teams: via Slack as well as filing JIRAs to report reproducible bugs.
Review internal knowledge to stay current on industry shifts and standards.
Assist your manager in process improvements by surfacing customer pain points: to assist in process improvement.
What they're looking for
- This position will also require supporting our customers on holidays to: ensure that our customer’s needs are met.
- + years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to: troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
- A good understanding of Object-Oriented Programming (OOP) concepts
