The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Responsibilities:
Analyze deal economics for standard and non-standard agreements, evaluating: critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.
Partner with Sales to structure commercially sound deals by analyzing: tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.
Build, maintain, and review financial models and pricing scenarios to support: non-standard deal requests and senior leadership approval decisions.
Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from: quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.
Establish trusted working relationships across Commercial Legal, Billing: Operations, Corporate Finance, and Sales to streamline deal velocity—particularly during high-volume month- and quarter-end peaks.
What they're looking for
- Act as a guardrail and educator for Sales and GTM teams, ensuring adherence: to internal contracting policies, approval matrices, and discount governance.
- Collaborate with Sales and Legal to review and structure non-standard: contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.
- Surface recurring deal patterns, approval exceptions, and operational: friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.
- A Bachelor’s or Associate’s Degree plus a minimum of 2 years of experience in: Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 4 years of relevant analytical experience is required.
