The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Respond to client requests (phone / chat / tickets) on our fast paced team: while continuing to educate our clients on the use of the platform
Develop relationships with our Premier Customers, working hand-in-hand to: truly know their distinct environment
Reproduce issues and dive into the 600+ integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
What they're looking for
- Work from a Datadog office 3: 5 days per week
- Experienced in multi-channel technical support at a SaaS company (5+ years of related experience)
- A tinkerer with some programming experience and a basic knowledge of Linux
- Self-motivated, detail-attentive, and have a desire for continuous learning
