The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Respond to Premier customer requests (phone / chat / tickets) on our fast: paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier customers, working hand-in-hand to: understand their specific environment
Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
Handle urgent escalation requests that may result in customer-facing: troubleshooting calls, and internal or external incident management
Build subject matter expertise in many Datadog product areas
Autonomously troubleshoot complex and/or high-priority customer issues without guidance
What they're looking for
- Drive product and engineering conversations based on needs, use cases, and: problems learned during client interactions
- Provide mentorship to junior members of the team and serve as their escalation partner
- Participate in routine health check meetings with Premier customers
- Build out and improve documentation and knowledge base articles for a variety of technologies
