The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Act as a primary technical point of contact for merchants across Japan and: across the globe, providing support via email, phone, and other communication channels.
Troubleshoot complex API, integration, and payment processing issues,: partnering with Engineering and Product teams to drive resolution.
Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform.
Build trusted relationships with merchants by delivering technical expertise: and a best-in-class support experience.
Partner closely with Account Managers, Implementation Engineers, Product,: Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience.
Gather merchant feedback and identify recurring themes to help influence: product improvements and platform enhancements.
What they're looking for
- You have experience in Technical Support, Technical Solutions, Solutions: Engineering, or a similar customer-facing technical role.
- You enjoy solving complex technical problems and working directly with customers.
- You have experience supporting APIs, web technologies, and software integrations.
- You're comfortable analyzing logs, debugging technical issues, and identifying root causes.
- You have scripting or programming experience (e.g. SQL, JavaScript, Python, or Java).
- You thrive in a fast-paced environment and can prioritize multiple issues effectively.
- You enjoy collaborating with globally distributed, cross-functional teams: across Product, Engineering, Commercial, and Operations.
- You're customer-centric and take ownership from problem identification through to resolution.
