Technical Support Engineer, Application PerformanceActive
The opportunity
As a Technical Support Engineer at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies.
What you'll do
Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
Collaborate with senior engineers to analyze and troubleshoot customer issues
Track support requests using our ticketing system
Participate in team meetings to discuss and share feedback
Help define and update AI skills and conversational journeys to ensure: up-to-date knowledge is available in automated workflows, as well as updating other internal- and public-facing documentation as needed.
Provide feedback on our product and potential improvements based on customer interactions
What they're looking for
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
- years of experience working in a technical Customer Support role, preferably: as part of a team working with large enterprise customers
- Self-driven and comfortable learning new technologies and systems on an ongoing basis
