The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Be the first point of contact for our merchants and commercial teams for: financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.
Educate and advise our merchants’ financial teams on how to best gain value: from our platform, products and features.
Receive and analyze merchant pain points and work closely with Adyen’s: Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.
You have at least 3 years of experience involving direct BtoB customer: support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing...)
You have strong finance and analytical skills and can easily get familiar: with our internal accounting systems.
You have strong communication skills and are not afraid of being in direct contact with our merchants.
What they're looking for
- You make quick informed decisions under pressure and prioritize appropriately: based on urgency, necessity and both internal and external requests.
- You’ve had previous exposure to environments rich in uncertainty and you show: a resulting track record of successfully dealing with ambiguity.
- You have advanced level of proficiency with MS Excel.
- You have excellent written and verbal communication skills in English.
